I haven't received my order confirmation email — what should I do?

If you haven’t received an order confirmation email after placing your order, please first check your spam/junk folder. Also, check your Promotions or Other folder if using Gmail.


If you still can’t find it, please contact us and include as much of the following information as you can so we can locate your order:


  • Full name used when placing the order
  • Delivery address
  • Email address used at checkout

Please contact us info@chuug.com and we’ll be happy to help.