I have an additional charge/fee showing on my statement.

If you are paying in a currency other the GBP, you may find a small additional fee following the payment for your order.

This is not typically a charge made by us, it is usually a charge added by your bank, credit card provider, or payment provider when processing an international transaction.

Depending on your bank and payment method, this may appear as:

• ITA fee
• An international transaction fee
• A foreign transaction fee
• A non-sterling transaction fee
• A currency conversion fee

These charges vary between banks and card providers, so we would recommend contacting your bank directly if you would like more information about the fee shown on your statement.

If you believe the charge to be something else or are unsure, feel free to reach out to our Customer Service team who will be happy to help.